Positions at Family Connections

For more information about a position at Family Connections, Inc. or if you have a question or comment, please feel free to contact us.

Family Connections, Inc. also partners with Career Link and indeed.com to post job openings. Please visit their websites to view any current open positions.

Fully/Temporary Iowa Licensed Therapist

Requirements

  • Must have full or temporary Iowa license (LMHC or LISW) or the ability to obtain (will financially assist with licensure)
  • Bilingual is a plus

Benefits

  • Health Insurance: Medical plans through Wellmark BCBS (PPO or HDHP options), Dental through Principal, and Vision through UNUM (free with medical coverage).

  • Retirement: Simple IRA available to full-time employees, with up to a 3% company match after one year; part-time employees may enroll without match.

  • Life Insurance: Provided to regular salaried employees through Aflac after the waiting period.

  • Paid Time Off: Combined PTO for vacation and sick leave, with vacation starting at 80 hours per year and increasing with tenure; sick time accrues up to a maximum.

  • Paid Holidays: Includes major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (if weekday), and Christmas Day.

  • Professional Development: Ongoing training opportunities, workshops, and paid time while attending approved trainings.

  • Additional Perks: Annual parties or outings, birthday day off for employees with 5+ years of service, and community-based events.

Duties

  • Complete mental health intakes, including diagnosis to determine client specific needs for treatment.
  • Develop and implement treatment plans based on initial assessments, continuing evaluation of clients’ physical or mental condition, and your clinical experience or knowledge.
  • Utilize ACA approved techniques and adhere to ACA code of ethics while guiding clients in the development of skills or strategies for coping with and addressing their problems.
  • Prepare and maintain client-related paperwork, client diagnostic records, all required treatment records and reports, progress notes, federal- and state-mandated forms, and discharge summary at the time of discharge.
  • Maintain confidentiality of records relating to clients’ treatment.
  • Counsel clients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Collaborate with families, police, psychiatrists, psychologists, schools, other therapists, lawyers,
  • judges, Department of Human Services workers, or other interested parties to exchange necessary information during the treatment process.
  • Modify treatment activities or approaches as needed to comply with changes in clients’ status.
  • Provide court reports and updates when applicable for clients involved in the court system.
  • Other duties as assigned.

Intern Therapist

Requirements

  • Bilingual is a plus
  • Be an Intern in a graduate program

Benefits

  • Health Insurance: Medical plans through Wellmark BCBS (PPO or HDHP options), Dental through Principal, and Vision through UNUM (free with medical coverage).

  • Retirement: Simple IRA available to full-time employees, with up to a 3% company match after one year; part-time employees may enroll without match.

  • Life Insurance: Provided to regular salaried employees through Aflac after the waiting period.

  • Paid Time Off: Combined PTO for vacation and sick leave, with vacation starting at 80 hours per year and increasing with tenure; sick time accrues up to a maximum.

  • Paid Holidays: Includes major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (if weekday), and Christmas Day.

  • Professional Development: Ongoing training opportunities, workshops, and paid time while attending approved trainings.

  • Additional Perks: Annual parties or outings, birthday day off for employees with 5+ years of service, and community-based events.

Duties

  • Complete mental health intakes, including diagnosis to determine client specific needs for treatment.
  • Develop and implement treatment plans based on initial assessments, continuing evaluation of clients’ physical or mental condition, and your clinical experience or knowledge.
  • Utilize ACA approved techniques and adhere to ACA code of ethics while guiding clients in the development of skills or strategies for coping with and addressing their problems.
  • Prepare and maintain client-related paperwork, client diagnostic records, all required treatment records and reports, progress notes, federal- and state-mandated forms, and discharge summary at the time of discharge.
  • Maintain confidentiality of records relating to clients’ treatment.
  • Counsel clients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Collaborate with families, police, psychiatrists, psychologists, schools, other therapists, lawyers,
  • judges, Department of Human Services workers, or other interested parties to exchange necessary information during the treatment process.
  • Modify treatment activities or approaches as needed to comply with changes in clients’ status.
  • Provide court reports and updates when applicable for clients involved in the court system.
  • Other duties as assigned.

School Counselor

Requirements

  • Must have full or temporary Iowa license (LMHC or LISW) or the ability to obtain (will financially assist with licensure)
  • Bilingual is a plus
  • Be an Intern in a graduate program

Benefits

  • Health Insurance: Medical plans through Wellmark BCBS (PPO or HDHP options), Dental through Principal, and Vision through UNUM (free with medical coverage).

  • Retirement: Simple IRA available to full-time employees, with up to a 3% company match after one year; part-time employees may enroll without match.

  • Life Insurance: Provided to regular salaried employees through Aflac after the waiting period.

  • Paid Time Off: Combined PTO for vacation and sick leave, with vacation starting at 80 hours per year and increasing with tenure; sick time accrues up to a maximum.

  • Paid Holidays: Includes major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (if weekday), and Christmas Day.

  • Professional Development: Ongoing training opportunities, workshops, and paid time while attending approved trainings.

  • Additional Perks: Annual parties or outings, birthday day off for employees with 5+ years of service, and community-based events.

Duties

  • Staff are expected to adhere to the guidelines, policies, and procedures of the school they are working in, including schedules, confidentiality requirements, and site-specific rules. Maintaining professionalism and collaboration with school staff is essential to providing effective and respectful services.
  • Complete mental health intakes, including diagnosis to determine client specific needs for treatment.
  • Develop and implement treatment plans based on initial assessments, continuing evaluation of clients’ physical or mental condition, and your clinical experience or knowledge.
  • Utilize ACA approved techniques and adhere to ACA code of ethics while guiding clients in the development of skills or strategies for coping with and addressing their problems.
  • Prepare and maintain client-related paperwork, client diagnostic records, all required treatment records and reports, progress notes, federal- and state-mandated forms, and discharge summary at the time of discharge.
  • Maintain confidentiality of records relating to clients’ treatment.
  • Counsel clients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Collaborate with families, police, psychiatrists, psychologists, schools, other therapists, lawyers,
  • judges, Department of Human Services workers, or other interested parties to exchange necessary information during the treatment process.
  • Modify treatment activities or approaches as needed to comply with changes in clients’ status.
  • Provide court reports and updates when applicable for clients involved in the court system.
  • Other duties as assigned.

BHIS Provider

Requirements

  • Must have a Bachelor’s degree in a Human Services field and adequate experience to provide BHIS services in the State of Iowa
  • Must have a valid driver’s license and own a personal vehicle with appropriate insurance coverage (services are provided in the home)
  • Must demonstrate strong documentation and communication skills
  • Must be flexible and able to work with a variety of individuals and families

Benefits

  • Health Insurance: Medical plans through Wellmark BCBS (PPO or HDHP options), Dental through Principal, and Vision through UNUM (free with medical coverage).

  • Retirement: Simple IRA available to full-time employees, with up to a 3% company match after one year; part-time employees may enroll without match.

  • Life Insurance: Provided to regular salaried employees through Aflac after the waiting period.

  • Paid Time Off: Combined PTO for vacation and sick leave, with vacation starting at 80 hours per year and increasing with tenure; sick time accrues up to a maximum.

  • Paid Holidays: Includes major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (if weekday), and Christmas Day.

  • Professional Development: Ongoing training opportunities, workshops, and paid time while attending approved trainings.

  • Additional Perks: Annual parties or outings, birthday day off for employees with 5+ years of service, and community-based events.

Duties

  • Deliver skill-based behavioral health intervention services to children, youth, adults and families in home, school, and community settings.
  • Support clients in developing coping strategies, emotion regulation, social skills, and positive behavior management techniques.
  • Collaborate closely with therapists and care coordinators to implement individualized treatment plans and support family stability.
  • Use trauma-informed, strengths-based approaches aligned with Family Connections’ mission to promote resilience and healing.
  • Engage caregivers and family members as partners in the treatment process, offering practical tools to improve daily functioning at home.
  • Maintain accurate, timely documentation in accordance with Medicaid guidelines and agency standards.
  • Adapt service delivery to meet the unique cultural, developmental, and emotional needs of each family.
  • Participate in team meetings, supervision, and ongoing training to ensure quality and consistency of services.
  • Other duties as assigned.

Psychiatric Mental Health Nurse Practitioner

Requirements

The Nurse Practitioner provides high-quality, evidence-based primary and behavioral health care to children, adolescents, adults, and families, including conducting assessments, making diagnoses, prescribing and managing medications, and coordinating care to support recovery, resilience, and overall wellness. This role requires a Master of Science in Nursing and active Nurse Practitioner licensure.

Benefits

  • Health Insurance: Medical plans through Wellmark BCBS (PPO or HDHP options), Dental through Principal, and Vision through UNUM (free with medical coverage).

  • Retirement: Simple IRA available to full-time employees, with up to a 3% company match after one year; part-time employees may enroll without match.

  • Life Insurance: Provided to regular salaried employees through Aflac after the waiting period.

  • Paid Time Off: Combined PTO for vacation and sick leave, with vacation starting at 80 hours per year and increasing with tenure; sick time accrues up to a maximum.

  • Paid Holidays: Includes major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (if weekday), and Christmas Day.

  • Professional Development: Ongoing training opportunities, workshops, and paid time while attending approved trainings.

  • Additional Perks: Annual parties or outings, birthday day off for employees with 5+ years of service, and community-based events.

Duties

  • See clients for evaluation and re-evaluation.
  • Schedule follow-up visits to monitor patients, evaluate health or illness care, or med checks.
  • Educate patients about self-management of acute or chronic illnesses, tailoring instructions to
  • patients’ individual circumstances.
  • Develop treatment plans, based on scientific rationale, standards of care, and professional practice
  • guidelines.
  • Prescribe medication dosages, routes, and frequencies, based on patient characteristics.
  • Send prescriptions as needed.
  • Complete prior authorizations as needed.
  • Maintain complete and detailed records of patients’ health care plans and prognoses.
  • Complete progress notes, contact notes, termination notes, and miscellaneous notes as needed.
  • Complete documentation for sessions.
  • Collaborate with other professionals when necessary.
  • Maintain current knowledge of state legal regulations for nurse practitioner practice, including
  • reimbursement of services.
  • Attend monthly staff meetings.
  • Other duties as assigned.

Administrative Assistant

Requirements

  • High School Diploma or equivalent.
  • Excellent interpersonal and customer service skills, with the ability to communicate effectively and compassionately with clients and colleagues.
  • Basic understanding of administrative and clerical procedures, including recordkeeping and office operations.
  • Strong organizational skills with the ability to multitask and manage competing priorities.
  • Attention to detail and accuracy in completing tasks.
  • Ability to maintain confidentiality and handle sensitive client information in compliance with HIPAA regulations.

Benefits

  • Health Insurance: Medical plans through Wellmark BCBS (PPO or HDHP options), Dental through Principal, and Vision through UNUM (free with medical coverage).

  • Retirement: Simple IRA available to full-time employees, with up to a 3% company match after one year; part-time employees may enroll without match.

  • Life Insurance: Provided to regular salaried employees through Aflac after the waiting period.

  • Paid Time Off: Combined PTO for vacation and sick leave, with vacation starting at 80 hours per year and increasing with tenure; sick time accrues up to a maximum.

  • Paid Holidays: Includes major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (if weekday), and Christmas Day.

  • Professional Development: Ongoing training opportunities, workshops, and paid time while attending approved trainings.

  • Additional Perks: Annual parties or outings, birthday day off for employees with 5+ years of service, and community-based events.

Duties

  • Check and respond to voicemails, emails, and messages promptly.
  • Answer, screen, and direct phone calls to fellow employees; take messages and schedule appointments.
  • Receive and distribute mail, documents, packages, and courier deliveries.
  • Complete client referrals and manage associated paperwork.
  • Fill in remotely for other office locations as needed.
  • Process paperwork specific to your assigned office.
  • Contact clients who are no-call/no-shows (NCNS) to reschedule appointments for the following day.
  • Perform follow-up calls related to medication management.
  • Assist clients with check-in on the day of appointments (collect paperwork, insurance cards, etc.).
  • Support check-out process, including scheduling follow-up appointments.
  • Add new clients to therapists’ caseloads and maintain accurate client records.
  • Respond to document requests and faxes across all locations.
  • Perform basic filing, recordkeeping, and other clerical tasks.
  • Other duties as assigned.

HR Specialist

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
  • 2+ years of HR experience, preferably in a generalist or specialist role.
  • Strong understanding of HR laws, regulations, and best practices.
  • Excellent interpersonal, communication, and organizational skills.
  • Ability to handle sensitive information with discretion and integrity.
  • Proficient in HRIS systems and HR-related technology.

Benefits

  • Health Insurance: Medical plans through Wellmark BCBS (PPO or HDHP options), Dental through Principal, and Vision through UNUM (free with medical coverage).

  • Retirement: Simple IRA available to full-time employees, with up to a 3% company match after one year; part-time employees may enroll without match.

  • Life Insurance: Provided to regular salaried employees through Aflac after the waiting period.

  • Paid Time Off: Combined PTO for vacation and sick leave, with vacation starting at 80 hours per year and increasing with tenure; sick time accrues up to a maximum.

  • Paid Holidays: Includes major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (if weekday), and Christmas Day.

  • Professional Development: Ongoing training opportunities, workshops, and paid time while attending approved trainings.

  • Additional Perks: Annual parties or outings, birthday day off for employees with 5+ years of service, and community-based events.

Duties

  • Serve as the primary point of contact for all HR-related matters, including employee relations, performance management, benefits administration, and compliance.
  • Manage employee onboarding and offboarding processes, including orientation, documentation, and exit interviews.
  • Maintain and update employee records in accordance with legal requirements and company policies.
  • Administer company benefits and assist employees with questions or issues related to benefits enrollment, leaves of absence, and related matters.
  • Support managers and employees in understanding HR policies, procedures, and programs.
  • Ensure compliance with labor laws and regulations (e.g., FMLA, FLSA, ADA, etc.).
  • Develop and maintain HR policies, procedures, and the employee manual.
  • Advise management on organizing, preparing, or implementing recruiting or retention programs.
  • Assist with workplace investigations and resolve employee concerns in a confidential and professional manner.
  • Prepare HR reports, dashboards, and metrics to support management decisions.
  • Stay informed of HR trends and best practices to continuously improve the HR function.
  • Collaborate with leadership to build a positive, inclusive, and high-performing workplace culture.
  • Other duties as assigned.

Billing Specialist

Requirements

  • High School Diploma or equivalent.
  • Strong interpersonal and communication skills with a client-centered approach.
  • Excellent attention to detail and organizational skills.

Benefits

  • Health Insurance: Medical plans through Wellmark BCBS (PPO or HDHP options), Dental through Principal, and Vision through UNUM (free with medical coverage).

  • Retirement: Simple IRA available to full-time employees, with up to a 3% company match after one year; part-time employees may enroll without match.

  • Life Insurance: Provided to regular salaried employees through Aflac after the waiting period.

  • Paid Time Off: Combined PTO for vacation and sick leave, with vacation starting at 80 hours per year and increasing with tenure; sick time accrues up to a maximum.

  • Paid Holidays: Includes major holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve (if weekday), and Christmas Day.

  • Professional Development: Ongoing training opportunities, workshops, and paid time while attending approved trainings.

  • Additional Perks: Annual parties or outings, birthday day off for employees with 5+ years of service, and community-based events.

Duties

  • Enter payments received from insurance companies into the billing system in a timely and accurate manner.
  • Process all rejected and denied claims promptly, including corrections and resubmissions as needed.
  • Submit all agency-generated claims to the appropriate insurance companies within required timelines.
  • Collaborate with clients, third-party institutions, and internal team members to resolve billing inconsistencies and errors.
  • Reference the billing flow chart as needed to remain current on assigned tasks and processes.
  • Review client medical records to confirm all required information for reimbursement is present.
  • Verify accurate coding to ensure prompt and correct payment.
  • Input correct billing information and transmit claims electronically to insurance companies.
  • Verify insurance eligibility and benefits for new and existing clients.
  • Process patient payments and manage collections in accordance with agency policies.
  • Other duties as assigned.