In-Home Services Provider
(Woodbine/Dunlap Office)

Education: BSW – University of South Dakota

Professional Experience/Accomplishments: I graduated from Denison High School and furthered my education at the University of South Dakota where I graduated with my bachelor’s in social work. I returned to Denison after graduation and worked closely with children and families prior to joining the Family Connections team.

Hobbies/Interests: I love to go camping and spend time with family and friends. Some of my favorite activities are art,reading, and listening to music.

Insurances Accepted: All Iowa Medicaid Managed Care Organizations

Billing Specialist
(Council Bluffs Office)

Experience: Paying Insurance claims, Insurance policies, customer service rep.

Hobbies: Watching my son play baseball, doing crafts, hanging out with family.

In-Home Services Provider
(Avoca Office)

Education: Buena Vista University – Social Work and Psychology

Professional Experience: Veterinary staff at Lake Animal Hospital, Nanny, and Camp Counselor at Camp Autumn.

Hobbies/Interests: Reading and running

Insurances Accepted: All Iowa Medicaid Managed Care Organizations

Therapist (Council Bluffs Office)

Education: Mental Health Counseling from Lincoln Memorial University

Licensure: LPCA

Insurances Accepted: All Iowa Medicaid Managed Care Organizations, Blue Cross Blue Shield , United Healthcare/UBH/Optum, Aetna, Midlands Choice, Tricare, Cigna, Nebraska Medicaid (Nebraska Total Care, UHC, Healthy Blue) , Cigna

Therapist (Plattsmouth Office)

Education: Master of Science in Clinical Mental Health Counseling

Licensure: PLMHP

Professional Experience: 17 years in law enforcement, speaker at 3 international conferences on the topic of compassion fatigue,vicarious trauma, and burnout.

Hobbies: BBQ, woodworking, snowboarding, scuba diving

Insurances Accepted: All Iowa Medicaid Managed Care Organizations, Blue Cross Blue Shield , United Healthcare/UBH/Optum, Aetna, Midlands Choice, Tricare, Cigna, Nebraska Medicaid (Nebraska Total Care, UHC, Healthy Blue) , Cigna

Jason Kellen, BS

In-Home Services Provider
(Council Bluffs Office)

Education: Bachelors of Sociology from Morningside University

Experience: Direct support professional at Trivium Life Services

Hobbies: Music, concerts, collecting movies, art, playing guitar, dining out, family, friends

Therapist (Plattsmouth office)

Education: Masters in Counseling student affairs and Masters in medical marriage and family therapy

Licensure/Certifications: Provisionally Licensed Mental Health Provider

Experience/Accomplishments:Worked with kids on the spectrum, worked with drug abuse, and worked in maay different sectors anddemographics non-profit and, private

Hobbies/Interests:Like being at home researching desired topics around healthy relationships with all nouns

Insurances Accepted: All Iowa Medicaid Managed Care Organizations, Blue Cross Blue Shield , United Healthcare/UBH/Optum, Aetna, Midlands Choice, Tricare, Cigna, Nebraska Medicaid (Nebraska Total Care, UHC, Healthy Blue) , Cigna

Sierra Smith

Administrative Assistant
(Plattsmouth Office)

Education:Graduated High School from Kearney Nebraska High School.

Licensure/Certifications:Medication Aide

Experience:With over a decade of experience in customer service, I have honed my skills in communication, problem-solving, and relationship-building to deliver exceptional customer experiences. I thrive in fast-pacedenvironments, handling inquiries, resolving issues, and ensuring customer satisfaction withprofessionalism and empathy. My ability to adapt to diverse situations, manage multiple responsibilities,and provide solutions-driven support has made me a reliable asset in any customer-facing role.Passionate about creating positive interactions, l am committed to exceeding expectations and fosteringlong-term customer loyalty.

Hobbies/Interests: enjoy being outdoors in my free time as well as crocheting projects.

Psychiatric Mental Health Nurse Practitioner
(Woodbine Office)

Education: Associated Degree Nursing (Registered Nurse) at Iowa Western Community College in Council Bluffs,2014. Bachelor of Science in Nursing (BSN) from Nebraska Methodist College in Omaha, 2017. Doctor of Nursing Practice (DNP) – Family Nurse Practitioner from Nebraska Methodist College in Omaha,2020 Post-Master’s Certificate Psychiatric Mental Health Nurse Practitioner (PMHNP) from Walden University in Minnesota, 2024.

Licensure/Certifications: Registered Nurse in 2014, Family Nurse Practitioner (FNP)- 2021, Psychiatric Mental Health Nurse Practitioner (PMHNP)- pending

Experience/Accomplishments: Nursing experience in long-term care, hospice, long-term acute care, family practice clinic, medical-surgical, heart and vascular, intensive care, palliative care and hospice, and mental health.Member of the National Nurse Honor Society- Sigma Theta Tau, Tau Tau Chapter, member of the American Association of Nurse Practitioners. Member of the American Psychiatric Nurses Association. Member of the Association of Psychiatric Mental Health Nurse Practitioners.

Hobbies: Reading, traveling & skydiving: traveled to Egypt and made a skydive over the Pyramids of Giza.

Insurances Accepted: ll Iowa Medicaid Managed Care Organizations, Blue Cross Blue Shield , United Healthcare/UBH/Optum, Aetna, Midlands Choice, Tricare, Cigna, Nebraska Medicaid (Nebraska Total Care, UHC, Healthy Blue) , Cigna

Jenna Heiny

Administrative Assistant
(Avoca Office)

Education: Graduated from AHSTW

Hobbies: Fishing, Horse back riding and Scrap Booking